Synthesia Roleplay Sessions, the new AI‑driven practice tool announced on July 22, 2026, aims to give businesses a scalable way for employees to rehearse real‑world conversations and receive structured feedback.
Users can rehearse any scenario.
How the product works
The feature builds on Synthesia’s existing Studio platform, which lets companies create instructional videos with AI avatars. Roleplay Sessions adds an interactive layer: employees select a scenario—such as a sales call or a customer‑service interaction—and converse with an avatar that can ask follow‑up questions and even push back, mimicking a difficult prospect or a frustrated caller.
After the dialogue ends, an AI coach prompts the learner to reflect, then delivers feedback tied to a skills‑based rubric. The resulting score is not just a number; it includes concrete suggestions the employee can act on immediately. Sessions are available in English, German, Spanish and French, with more languages slated for release.
Early results from pilot programs
Pilots reported measurable gains. At a Fortune 10 firm, participants’ soft‑skill scores rose more than 110 % and technical acumen improved over 80 % after several weeks of practice. Nearly 70 % of users returned to the platform after completing mandatory sessions, suggesting the tool encourages ongoing learning.
A global recruitment company saw an overall skill uplift of almost 30 % versus a 10 % target, with every core competency improving by at least 20 %. In Europe, a leading corporation used the product to rehearse high‑stakes conversations after a competitive evaluation; feedback was positive and the pilot is moving toward a broader rollout.
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Data from each session feed into manager dashboards, offering a team‑wide view of performance and the ability to drill into individual recordings. For learning‑and‑development teams, the analytics promise clearer evidence of program impact, while employees gain a visible record of their growth over time.
In practice, the system frees managers from the repetitive task of supervising every role‑play, allowing them to step in only when a learner’s results indicate a need for deeper intervention. This shift could reshape how organizations allocate limited coaching resources.
Looking ahead, Synthesia plans to expand the Sessions platform beyond role‑play, hinting at additional products that will leverage the same AI video foundation. The company’s broader goal is to keep skill development aligned with rapidly changing workplace demands.
While the early data are encouraging, the true test will be whether companies can integrate the tool into existing learning ecosystems without adding complexity. If adoption proves smooth, the ability to practice at scale could become a standard component of corporate training programs.
Roleplay Sessions is now available, with a live demo offered at the company’s website. Synthesia maintains SOC 2 Type II, ISO 27001, ISO 27701 and ISO 42001 certifications, complies with GDPR, and provides EU data residency options. The platform also supports single sign‑on, SCIM provisioning and integrates with HR systems, exporting session data via learning management system.
